ShowMyDesktop3 Mac Installation

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ShowMyDesktop3 or SMD.app is our newest version of ShowMyDesktop. This article will explain how to get this feature installed and working on your Mac computer. Click here for the Windows article

For a direct link you can send to others, copy this link - http://mm3.videoconferencinginfo.com/utilities/vci/SMD3_MacOS.dmg


Installing from the Host Page

  • Log into your account as the Host.
  • Click on the Options Menu in the top left and then click on Utilities.
  • Click on ShowMyDesktop v.3 and save the file.

Images/vci host/25-utilities.png

Installing from a Meeting

  • Click on ShowMyDesktop at the top of the screen, then Install.

IconA.jpg

Images/vci smd mac/1-save-meeting.png

Images/vci smd mac/1-save.png

  • Double click on the SMD3_MacOS installer from wherever you saved it to.
    • The screenshot below shows the file being saved to the Desktop.
    • You may save files in a different location.

Images/vci smd mac/2-desktop.png

  • Double click ShowMyDesktop Installer to start the installation process.
    • Follow the prompts on your screen to finish the installer.

Images/vci smd mac/3-dmg.png

Images/vci smd mac/4-open.png

Images/vci smd mac/5-install.png

Images/vci smd mac/6-installb.png

Images/vci smd mac/7-finish.png


  • Check the Menu Bar in the top right of your computer monitor for the ShowMyDesktop icon. The tooltip will read, ShowMyDesktop - Idle.
  • You will also see the ShowMyDesktop icon in your Dock.
    • If you do not see the icons in the Menu bar or the Dock, please scroll to the Troubleshooting section of this article.


Images/vci smd mac/8-smd-idle.png

Images/vci smd mac/9-smd-dock.png

  • You are now ready to Join a Meeting and use ShowMyDeskop.


Troubleshooting

Here are a few steps you can take to get SMD3 running properly on your Mac.

My guests see a blank/grey screen when I ShowMyDesktop

  • You may need to restart your Mac.
    • Upon startup, look for the ShowMyDesktop in the menu bar and Dock.
    • If you see it, you are ready to Join a Meeting and try again.

Can't be opened - Mac App Store or Unidentified Developer

If you get an error message stating, that the package "can't be opened because it is from an unidentified developer..." or "because it was not downloaded from the Mac App Store" please follow the steps outlined below.

Images/vci smd mac/10-cant.png

  • Right-Click the installer icon from the disk image.

Images/vci smd mac/11-cant.png

  • Click on Open

Images/vci smd mac/12-cant.png

  • Click on Open again.

No Menu Bar or Dock Icon for ShowMyDesktop

To run ShowMyDesktop manually, navigate to your Applications folder.

  • Click on Finder in your dock.
  • Click Go in the menu bar.
  • Click Applications.

Images/vci smd mac/13-apps.png

  • Double click on ShowMyDesktop

Images/vci smd mac/14-apps.png

  • Check the Menu Bar in the top right of your computer monitor for the ShowMyDesktop icon. The tooltip will read, ShowMyDesktop - Idle.
  • You will also see the ShowMyDesktop icon in your Dock.

Images/vci smd mac/8-smd-idle.png

Images/vci smd mac/9-smd-dock.png