ShowMyDesktop3 Windows Installation

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ShowMyDesktop3 is our newest version of ShowMyDesktop. This article will explain how to get this feature installed and working on your Windows computer. Click here for the Mac article.

For a direct link you can send to others, copy this link - http://mm3.videoconferencinginfo.com/utilities/vci/SMD3_Windows.exe


Installing from the Host Page

  • Log into your account as the Host.
  • Click on the Options Menu in the top left and then click on Utilities.
  • Click on ShowMyDesktop v.3 and save the file.

Images/vci host/25-utilities.png

Installing from a Meeting

Click on ShowMyDesktop at the top of the screen, then Download.

IconA.jpg

Images/vci smd pc/1-save-meeting.png

  • The installer may start automatically.
    • If you do not see the installer, double click on the SMD3_Windows installer from wherever you saved it to.
    • The screenshot below shows the file being saved to the Desktop.
    • You may save files in a different location.

Images/vci smd pc/2-desktop.png

Images/vci smd pc/3-icon.png

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  • When the Installer opens, click on Next to start the installation and follow the prompts on your screen.

Images/vci smd pc/5-install.png

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Images/vci smd pc/7-install.png

Images/vci smd pc/8-install.png

Images/vci smd pc/9-install.png

If at any one point during your installation you're prompted to allow this program to be installed, please follow the prompts on your screen.

  • Click Finish when the installation is complete.
  • ShowMyDesktop will automatically run. You'll see the icon in Tray or Notification area (bottom right, next to the clock, volume icon, WiFi, etc).
    • If you do not see the icon in the tray, scroll to the Troubleshooting section of this article.

Images/vci smd pc/10-tray.png

  • If you hover your mouse over the icon, it'll read, ShowMyDesktop - Idle.
  • You are now ready to Join a Meeting and use ShowMyDeskop.


Troubleshooting

Here are a few steps you can take to get SMD3 running properly on your Windows computer.

My guests see a blank/grey screen when I ShowMyDesktop

  • You may need to restart your PC.
    • Upon startup, look for the ShowMyDesktop tray icon.
    • If you see it, you are ready to Join a Meeting and try again.

I don't see the Tray icon for ShowMyDesktop

You may have installed ShowMyDesktop in the past, but it is not currently running. To run ShowMyDesktop manually, navigate to the ShowMyDesktop folder within your Program Files. The screenshot below shows Program Files (x86) which is for 64-bit operating systems. If you do not have Program Files (x86) as an option, select Program Files.

Images/vci smd pc/11-programs.png

I have multiple icons for ShowMyDesktop in my Tray

You may have this issue with older versions of ShowMyDesktop. We encourage you to update ShowMyDesktop using the instructions at the top of this article.